Nothing beats sound horses as a means for keeping your clients happy. However, a farrier business is a service-based business and it is important to pay attention to more than just trimming feet and nailing shoes on feet.

Frederick, Md., farrier Doug Anderson believes that respect is an often overlooked, yet critical, part of the farrier-client relationship. For him, respect is based on a healthy interaction of communication, but not when the client dictates what should be done to the horse. Anderson finds that if a client tries to dictate how a horse should be shod, often times the client has paid less for hoof care in the past and has hired a farrier who likely lacks appropriate education to address the needs.

While this collection method is a benefit for some, the mobile payment device may not be suitable for all businesses.

Jeff Crane explains that the relationships you form with your backyard clients make your job more pleasurable.

To have a successful farrier practice, it takes more than your ability to provide quality hoof care. You must possess skills in customer service.

Farriers Chris Beamer and Steve Stanley of Kentucky share advice for applying techniques from the racetrack more generally.

Farrier Michael Joshua of Denver, Colorado, shares advice for communicating issues to horse owners.