Q: What’s the best way to handle a client or barn that always seems to have extra horses for you to do when you arrive? It throws off the rest of the day’s schedule.
— Michigan Farrier
A: Your response will depend upon your view of your life and business. Some see a problem as an obstacle. If this is how you see problems, then the answer is to get rid of the obstacle. Some farriers might tell the client they need to stick to the specific number of scheduled shoeings and trims. If the client does not keep to the number of horses scheduled, then the client would be fired.
Others, myself included, see obstacles as an opportunity to modify, streamline and improve your life or business. The “obstacle” is that someone wants to give you more money. Now the discussion is not a problem, but an opportunity to make more money.
Then the discussion turns to how to manage an account where the client is not very organized.
You could always schedule this client as the last client of the day. Or if there are enough horses, the only client of the day. This gives you the freedom to work with more horses.
If possible, you could tell the client you will be back at the end of the day or the next day.
Call the client a couple of days prior to their appointment and ask for the number of horses they will want trimmed or shod.