Like other farriers, Mike Bagley was getting client calls from 6 a.m. to 10 p.m., 7 days a week. Understandably, it is hard to keep your cool when it seems like clients don’t respect your private time. Now the Canton, Ohio, farrier leaves it to his voicemail to help. The voicemail greeting states his hours of contact and informs the caller that he does not work on Sundays. “By limiting the times I take calls I’m adding a human element to myself,” he says. “It tells them in a subtle way that I am human too and need my time away from work like anyone else does.”

Sonny Pistilli has been shoeing horses since 1967. As you'd expect, he's seen a lot of clubfooted horses during that time. But for the last couple of years, he's been dealing with a horse that presents the biggest clubfoot challenge he's ever faced.