Items Tagged with 'empathy'

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From The Desk Of AFJ

Three Steps For Molding Better Clients

Every farrier has at least one client who square dances on your last nerve while wearing 4-inch spike heels. Although it’s tempting to fire an emotional or difficult client, improving your communication skills can go a long way toward improving your practice and keeping an otherwise good paying account.
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The Hoof-Care Bottom Line

Benchmarks Of Professionalism

There’s more to being regarded as a hoof-care professional than simply taking care of horses’ feet and leaving a bill
In our industry and many others, the word profession and professional are used to describe a variety of things.
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