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A: These are loaded questions because many of us have apprentices as well as other farriers working for us.
When my team and I arrive on the job, the first thing I do is introduce my team of farriers to the client. If there is a question from the client about who will be working on what horse, I respond with “Our team will be working on your horses.”
I explain to the client that he/she is hiring a company and not an individual farrier. I let clients know that both my team and I go to continuing education clinics, seminars and that my team members are working toward the next certification level. I assure the client that if I have a particular team member working on a job, that person is qualified to do so.
I explain that farriery was not meant to be a one-man job and that a better job for the horse will be accomplished by a team. I stand behind the work my team does to assure that the client is getting the best service possible.
You can use examples such as a veterinarian bringing a vet technician to perform certain procedures on a horse…