You have to take the good with the bad when it comes to technological advances making our lives easier. I recently spoke with a two farriers independently who each bemoaned a string of poor client interactions. That's not a new subject, but what struck me was how technology has changed the client-farrier interaction.

In 2012, we surveyed horse owners on the most common reasons they've fired farriers. The leading answer was that the farrier didn't return phone calls. This was no surprise — I've heard this complaint before. While the answer isn't a shock, I am amazed it still persists.