Running a successful hoof-care practice relies on more than simply keeping your clients’ horses sound. Good customer service practices are proven to help retain clients.

Red Renchin, a farrier with more that 40 years of experience, has collected 10 customer service tips from successful farriers who each hold a minimum of 15 years of experience as full-time shoers. These tips will go beyond the obvious like returning phone calls and showing up on time. Renchin will add suggestions on how to build these tips into your footcare practice.