When you have a good client, you look forward to getting to that barn. They respect your investment in developing skill and knowledge, appreciate your work with their horses and — although it isn’t about the money — they pay on time, without commentary on the price.

Our “Hoof-Care Q&A” this issue features advice from Florida farriers on better communication with horse owners on their role in footcare (Page 64). The five shoers in this story gave tactics they found effective when trying to enlist the client’s help.

Back in January 2013, Delaware, Ohio, farrier Dean Moshier was invited to be on an online radio show Stable Scoop on Horse Radio Network. In it, he discussed a top 10 list of what most farriers wanted their clients to know. Over the last 3 years, these questions and answers have evolved, mainly influenced by client interactions within Moshier’s practice. He recently delivered this at the Midwest Horse Fair, which draws tens of thousands of equine enthusiasts to south-central Wisconsin every year.