Briefings

Don’t Sit Around And Wait With Acute Laminitis Cases

Bill Baker says you can’t afford to wait even 24 hours before treating horses that are suffering from acute laminitis. The Hawkinsville, Ga., equine veterinarian told American Association of Equine Practitioners (AAEP) members at their December convention that it is critical to immediately get support on the feet of these horses. “Don’t load them up with bute or other medications without immediately providing support for the foot,” he says.

Turn Your Shoeing Work Into A Weekly Game

From all of the horses that Mike Caldwell shoes each week, he picks one each Saturday afternoon that best represents his footcare work. “For me, this exercise is like entering a shoeing competition each week,” says one of the International Hoof-Care Summit’s 2009 Rising Shoeing Stars and a farrier from Paso Robles, Calif. “This is a personal game I play every week in order to keep striving to get better in my hoof-care work.”

How To Handle Those Footcare Complaints

Here are three tips from national sales expert John Quelch that may be of help the next time you have to deal with an unhappy footcare customer:

  1. Understand The Full Concern. Try to understand as much as you can about the complaint. The more information you have, the easier it is to get to the root of the dissatisfaction.
  2. Propose A Resolution. Know what will make the situation better for your customer and propose ways you can solve the problem.
  3. Show Respect. Be understanding…
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