To say there is a subject in which farrier opinions differ doesn’t make much of a story. Instead, sharing the farriers’ experiences on the topic and allowing the audience to come to their own conclusion that best fits their practices.

One subject in which there are varied opinions among farriers is selling products to clients. Some feel that selling products is a distraction from their job of delivering quality footcare, while others feel it is a necessary component of providing good customer service and helping the horse. We asked farriers for their opinions on recommending and selling products to their clients. Their advice will help you decide to what degree you want to make product promotion part of your practice.

Share Your Informed Opinion with Clients

The majority of farriers who we surveyed recommend products to their clients. Even those who don’t sell still are asked questions about products, covering every aspect of equine care. Most client product questions relate to how to improve hoof health.

Many farriers felt that answering those questions and providing product names that could help is part of their job. Not only that, your goal should be to create a better informed client.

A hoof-care provider…