Farrier Protocols When Working with Lame Horses

— 2019 American Farriers Journal lameness survey

What’s It Take to Retain Clients for 10 Years

Keeping clients happy over the long-haul boils down to following a few basics:

• Always be on time for appointments and call immediately if you’re going to be late.
• Communicate effectively and extensively with clients.
• Keep horses sound at affordable prices.
• Answer phone calls immediately when the phone rings or get back to clients in a timely manner.
• Provide clients with valuable footcare, nutrition and general information regarding horse health and care.
• Be flexible in meeting the specific needs of each client.
• Show respect for clients with backyard horses and treat them the same as you do the high-performance horses in your practice.

— 2018 American Farriers Journal survey of farriers working with backyard horses

Friday's Farrier Facts & Figures is brought to you by the International Hoof-Care Summit.

The International Hoof-Care Summit is returning to the Duke Energy Center and Hyatt Regency in Cincinnati, Ohio Jan. 24-27, 2023, for 4 days of focused learning that will change your footcare practice forever. With over 75 hours of classes, roundtables, lectures, networking, camaraderie and the world’s largest hoof-care products trade show, the 20th annual Summit is the best way for you to learn successful techniques and business-building strategies from today’s top footcare experts. Network with hoof-care professionals from around the world and get ideas and advice to meet your specific needs and interests. Learn more and register here.

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