Farrier Protocols When Working with Lame Horses
|Options||% of Farriers|
|Work alone, consult veterinarian as needed||71%|
|Immediately get veterinarian involved when lameness is suspected||25%|
— 2019 American Farriers Journal lameness survey
What’s It Take to Retain Clients for 10 Years
Keeping clients happy over the long-haul boils down to following a few basics:
- Always be on time for appointments and call immediately if you’re going to be late.
- Communicate effectively and extensively with clients.
- Keep horses sound at affordable prices.
- Answer phone calls immediately when the phone rings or get back to clients in a timely manner.
- Provide clients with valuable footcare, nutrition and general information regarding horse health and care.
- Be flexible in meeting the specific needs of each client.
- Show respect for clients with backyard horses and treat them the same as you do the high-performance horses in your practice.
— 2018 American Farriers Journal survey of farriers working with backyard horses
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