Farriers and Clients Have Expectations Each Should Meet

Pictured Above: Farriers expect information from clients that allows them to do their best for the horse.

Horse owners have many expectations of a farrier. Recognizing and positively acting upon horse owner expectations are critical aspects of building a successful farrier business. Ignoring those expectations will negatively affect a farrier’s ability to build a successful business.

Horse owners expect to hire a well-trained and experienced professional to care for their valuable horses. Unfortunately, some farriers short-change their clients by not acquiring a firm foundation in their craft. Even those who make the sacrifice to enroll in a school might not use that time wisely in study and practice to get the most out of their educational experience.

Schools vary in quality, length and emphasis. Sometimes a farrier’s lack of knowledge and skill can be the result of his or her school choice, but most likely it’s the individual student’s fault for underestimating the complexity of the subject and the dedication required to learn and master the farrier’s craft. A mentally lazy attitude and distractions, including random internet surfing, cheat the student and prevent him or her from using their study time well.

Farrier Takeaways

  • A mentally lazy attitude cheats the farrier student and prevents a constructive use of study time.
  • When work is unsafe for the farrier or horse, advise the client of the available options before proceeding.
  • Owners should expect to pay for services when they are rendered.

You can usually tell the kind of farrier a student will…

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Doug butler 0917

Doug Butler

Doug Butler and his sons Jake and Pete run Butler Professional Farrier School, LLC near Chadron, Neb. They have trained successful farriers from all over the world. Their weekly “Farrier Focus Podcast” features interviews with successful horsemen and farriers. They have authored many of the standard texts used for modern farrier training. Doug was one of 51 teachers interviewed by Bill Smoot for his 2010 book “Conversations with Great Teachers” published by Indiana University Press.

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