Farriers' Roundtable

How Do You Deal With Clients Who've Read Off-Beat Shoeing Articles?

A: “When your shoeing customers refer to shoeing practices they have read in magazines or on the Internet, your best course of action is to discuss them fully as to their merit and in the context of your understanding of the concept."

“This needs to be approached from your perspective as a knowledgeable farrier. If your client respects you and your shoeing work, they will respect your opinion.”

—Jack Millman, Worthington, Mass.

A: “When someone asks us a question along these lines, it’s handy to have actually read the same article because sometimes people interpret things in different ways. A lot of confusion can be resolved if we and our clients are talking about the same thing!"

“Sometimes people only skim the article and get part of the idea, which can cause confusion and concern. Usually, we respond by directing them to articles, books or Internet sites that are geared towards ‘good’ horseshoeing. These are items we regard as sources of information that will provide a good foundation of knowledge for the horse owner. "

“We also pass on many of the things we have learned through our education process, clinics and everyday shoeing experiences."

“Most people are interested in knowing what constitutes a proper shoeing job and good hoof care in general. We find that those who truly care about the well-being of their horses will take the time to better inform themselves.”

—Bryce and Jenny Kawasaki, Bozeman, Mont.

A: “The first thing to do is to listen to…

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