Gathering the correct information about the horse and client will allow farriers to make a good assessment on what is necessary for the job. Photo by Jeff Cota

Get Answers Before Hiring Hoof-Care Clients

Cornell University farrier gathers different levels of information before taking on horses

In an ideal and unrealistic world, horse owners would be model clients with mounts that had perfect conformation and feet. Rather, it’s necessary to ask questions and gain some knowledge about that horse and client before saying “yes.”

From his time as a farrier serving the Finger Lakes region of New York, Cornell University farrier Steve Kraus developed a list of questions to gather the right information when a potential client inquires about your services. This list might help you take on clients who best match your practice or avoid those who don’t.

Kraus has different levels of information that farriers should gather. First is the “need to know” information, which is absolutely essential to being able to get to the worksite and get the job done.

The next tier is “knowledge is power” questions that will provide information to help farriers prepare for the job and know exactly what’s expected of them.

The final set of questions is “client assessment” based and will give you an idea of the reliability of the client.

Farrier Takeaways

  • Record client contact information and detailed directions for where the horses are stabled.
  • Ensure that any special needs can be met for the client’s horse by collecting its information at the outset.
  • Specific questions can reveal whether a client might be a good fit for you.

Kraus says asking the right questions early can save you headaches later.

“I learned to ask these questions through experience,” says Kraus, a 2016 International Horseshoeing Hall of…

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