Briefings: September/October 2021

Get a Grip on Handles

Anyone who’s tried to slide a snug rubber grip onto a tool handle knows it can be frustrating. Justin Fry has a tip to ease this task that he learned from working in a bicycle shop as a teenager. The Crosslakes, Minn., farrier and tool manufacturer says this will help get the grip on — and keep it there.

Before trying to slide the rubber grip on, spray the handle with a light, but thorough, coating of hair spray. Any aerosol hairspray will do.

“Just like bicycle handlebar grips, these can be difficult to slide on,” says Fry. “The hair spray acts as a lubricant. And within 15 minutes, the grip will be stuck to the handle like glue.”

This tip works on metal and wood handles.

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Justin Fry demonstrates placing a rubber grip on a tool handle coated with hair spray as a lubricant.

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Joshua Sanders feels the best approach to gain client loyalty is consistently delivering on minimal expectations.

Keep the Clients You Want Through Basic Customer Service

According to Joshua Sanders, if you want to keep clients happy, remember customer service is the hallmark of good business. The Canonsburg, Pa., farrier says clients can be fickle, but your best bet is to deliver good work and basic customer service.

“If you provide them with what they want, such as showing up on time, I feel most will stay with you, even in tougher times,” he says. “A sense of loyalty can build…

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