Ask the Right Questions Before Hiring Hoof-Care Clients

This article was originally published August 2, 2019 and has been updated.

Farrier Takeaways

  • Gather basic client contact information and detailed directions to where the horses are stabled.
  • Information about the history of the client’s horse is critical to ensure that any special needs can be met.
  • Specific questions can reveal red flags about whether a client might not be in a good fit for you.

In an ideal and unrealistic world, horse owners would be model clients with mounts that had perfect conformation and feet. Rather, it’s necessary to ask questions and gain some knowledge about that horse and client before saying “yes.”

From his time as a farrier serving the Finger Lakes region of upstate New York, Cornell University farrier Steve Kraus developed his own list for asking the right questions and gathering the right information when a possible new client inquires about your services. This list might help you take on clients who best match your practice or avoid those who don’t.

Kraus has different levels of information that farriers should gather. First is the “need to know” information, which is absolutely essential to being able to get to the worksite and get the job done.

The next tier is “knowledge is power” questions that will provide information to help farriers prepare for the job and know exactly what’s expected of them.

The final set of questions is “client assessment” based and will give you an idea of the reliability of the client.

Kraus says asking the right questions early can save you headaches later.

“I learned to ask…

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