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The most important job that a farrier has is providing sound hoof care for horses. Yet, an integral part of providing that service is communicating with your clients about the health and well being of their horses.
Ideally, hoof-care clients are attentive to their horses. They groom their horses, regularly pick out their feet and rely upon the equine professionals to learn more about how to keep their animals healthy and sound. Alas, that’s not always the case.
“Unfortunately, a lot of our clients believe they are more of an expert in hoof care and nutrition issues than we are,” Danvers Child told attendees at a How-To Hoof-Care Product Knowledge Clinic, sponsored by SmartPak, during the 2019 International Hoof-Care Summit in Cincinnati, Ohio. “If you’re dealing with this, it often makes your job much more difficult.”
During this session, the Lafayette, Ind., farrier discussed strategies to help communicate more effectively with your hoof-care clients.
Many horse owners…